Further information: Leadership and conflict

Real-life leaders: closing the knowing-doing gap      http://www.cipd.co.uk/hr-resources/research/real-life-leaders.aspx

Getting under the skin of workplace conflict: Tracing the experience of employees      http://www.cipd.co.uk/hr-resources/survey-reports/workplace-conflict-tracing-experiences-employees.aspx

Difficult Conversations     http://www.managers.org.uk/insights/news/2015/july/the-10-most-difficult-conversations-new-surprising-research?sc_trk=follow%20hit,{86CB756B-AB02-44E6-995A-305C69252B29},difficult+conversations